1. How do I create an account?

2. Forgot your password?

3. How do I change my information?

4. How do I Process an order?

5. What is the return policy?

Registration

 

How do I create an account?

1. Click the "create account" at the top right corner of our website.

2. Finish the information required in the form and click I AGREE then SUBMIT to complete registration.

4. A confirmation e-mail will be sent to you and you can login immediately.

 

Account Information

 

Forgot your password?

Contact us in bqueen.us@gmail.com We will help you to have a temporary password.

You can change your password after you log in.

 

How do I change my information?

1. This can be done by accessing MY ACCOUNT shown on the top of the screen after you have logged in

2. Scroll down the page you will see View or change my account information where you are able to edit your information.

 

 

Order Process

How do I Process an order?

1. Click the desired item and ""

If you want to add more items, please click on left.

If you don't want to add more, please click on right.

2. Put in the shipping information on the following page.

3. Choose the shipping method and payment method you want, click

and in next page.

4. An order confirmation will be sent to your email address after you finish the

payment online.

5. You will be able to view your orders on the top side of MY History.

 

*To ensure the security of your credit card, please DO NOT offer your credit card information to the vendors. Instead use our convenient payment system that is connected with PayPal which guarantees the protection of all your personal information.

 

Return Policy

 

What is the return policy?

1. Cancel the order

Please inform us before we have dispatched the goods to you,otherwise we can not cancel the order for you.

2 Exchange / refund

Please contact us by email within 5 business days after the receipt and explain the reason why

You want to return your item. We will reply you promptly and instruct where you should return.

3. Shipping fee for return

You must send the package back at your own expense to our warehouse in Asia together with providing us a tracking number. And the returned item must be in new and unused condition.

4. Process for exchange and refund

Exchange and refund will be worked after the receipt of the goods.